Warranty
We take pride in the fact that our systems are very reliable with a low problem rate.  Should a problem occur, a one-year warranty is included on the computer, monitor, keyboard, printer, and cash drawer. During the warranty period, we will replace the component(s) at no charge. Beyond the first year, we will provide the same fast service in replacing the necessary component(s) at standard time & material rates.  Freight charges will apply at all times.

Technical Support
We provide an '800' toll-free pager support line to assist with hardware problems or system malfunctions. Support is billed monthly in advance of the month covered. Any late support payments will result in suspension of coverage and additional late fees.  If you choose not to purchase support, all support will be billed per incident and all software updates will be available for an additional charge.

Cost: $35/month per location

Hours: (CST) 8am-12mid, 7 days per week

Response Time: One Hour

Software Updates: Included at N/C

Service and Support

GT Innovation, Inc.
8521 Craven Rd.
Arlington, TN  38002

Toll Free
888-254-3160

Tennessee
901-385-2372

Fax
901-382-3098

 

Copyright 1993-2001, GT Innovation, Inc. All Rights Reserved